The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Your order will be shipped on the next business day following the day of your order. Please expect 1-2 business day of shipping preparation.
To ensure the best fit, please measure your child's foot from heel to toe before purchasing and compare against our Size Chart. Put a piece of paper under the baby's foot against ground or a hard surface. Mark down the length by pencil or pen and measure the length. We suggest adding 3/8 inch (1 CM) to your measurement and pick the insole length by that. This will reserve some room for your kid's feet to grow.
Leather shoes are for spot clean only. Use a dry cloth or tissue paper to wipe the dirt off. Some dirt may be easier to wipe off with damped cloth.
Gift wrapping is available. We provide you a soft cotton made dust bag to store the shoes. It will be a great storage bag as well giving as gift.
If you wanna use seasonal gift wrapping paper on top of it. Please let us know by convo me. Also if you have special request, or if there's any message that needs to be added, please convo me as well.
Please contact me for details.
It is highly suggested that you measure your kid's feet before purchasing. If you're not sure, go up one size. If the shoes does not fit, I accept return on "UNUSED" condition. I send out exchanged items AFTER I received the return. Return shipping will be at the customer's expense. I issue refund AFTER I received the return.
Exchange are usually free. However, 10% Restocking fee may apply in Return only or certain exchange case by case.