HOW DO I DETERMINE WHICH SIZE TO PURCHASE FOR MY CHILD?
Please us our sizing help page.
HOW DO I CLEAN MY MOCCASINS? Our moccasins are made of genuine leather, we suggest you do spot clean with a clean cloth.
WHEN WILL MY ORDER SHIP?
All orders will be processed with 1-3 business days if standard shipping (USPS First Class) is selected. Once the package has left our facility, there is a 3-6 business day estimated arrival time.
WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for stolen packages while in transit. However, please contact us if you do not receive your package and we will be happy to assist you in locating your package.
The fringes on my moccs are flipped up, what can I do?
It is completely normal for the fringes on your moccasins to flip up. Leather changes shape from being pressed. To get them back down, give them a twist and they should lay flat again!
HOW DO I CONTACT STARBIE?
The best way to contact us is by e-mail: email@example.com
Starbie works hard to provide high quality products. We wish each of our customer to be satisfied with our products and services. If there's special issue with the item you purchased or you are not satisfied, please contact our customer service with an e-mail. Let us know why this product didn't work for you, and any photos you may want to include.
Any question: If you have any suggestion or question with our products, please contact us and let us know at firstname.lastname@example.org Please provide order information, a brief description of the problem, and any photos you may want to include.
Hours: Monday - Friday, 9:00 am to 5:00 pm
Holiday: New Year Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving and Christmas.